Here’s How to Make “My First Silhouette”

Step 1: Select your desired size, click the add to cart button and make your payment

Step 2: Complete your customization form by selecting your desired color combination and adding any text, if desired.

Step 3: Send us your ultrasound image either via email or postal mail.

Step 4: Receive a proof (pdf) via email to review. (Check your junk mail folder if you haven't heard from us.)

Step 5: Approve your proof as is or make your changes at this time.

Step 6: Receive your completed print within one month.

How can I order your products?

To place an order for any of our products, we have several options available:

Online: Products can be ordered directly from the product pages on this website

By Telephone: 360.991.9721. If we're not in the office, we're most likely on parent duty,
so please leave a message and we'll return your call promptly.

How long will it take to get my order?

We begin on your order as soon as we receive it. You can expect to receive your order in approximately one month.
Most orders will be shipped before that time. If you're in a rush, consider a gift certificate that can be delivered
via email. Click here for details.

Within 3-5 business days, you will receive a proof of your order. Please look over the proof carefully and let us know either by phone or by email if you have anything you want us to change or if it is ready to print.

Shipping

All orders must be paid in full prior to shipping. Our shipping rates to all addresses within the continental U.S.
are as follows:

If your total is:              Your shipping rate is:

    $0 to $25                                              $5

    $25 to $50                                           $8.

      Over $50                                            $10.* 

Please contact us for shipping rates when shipping to multiple addresses or outside the continental U.S. If you
livein the Portland/Vancouver-metro area, we would be happy to deliver your silhouettes to you in person!
We use Fedex Ground and USPS Priority Mail for most of our shipping. We can use other carriers upon request
(additional charges may apply).

*Due to the higher weight and packaging necessary, silhouettes printed on gallery wrapped canvases will be charged a different rate. You will be given a shipping and handling total prior to shipping.

Sales Tax

Sales tax will be added for Washington residents.

Returns and Exchanges

There are no refunds because all of our products are made to order. If there is a manufacturing defect, you can return the product within 30 days and it will be fixed at no cost - but please contact us first. If you are unhappy with your purchase, please contact us and we will work together to make sure you are satisfied with your product. There may
be some cost involved, depending on what needs to be done

Do you do custom orders?

As always, we welcome the opportunity to exchange ideas about your order. We are delighted to work with you on everything from choosing the color scheme or size and design ideas for your home. We also welcome collaboration
with Interior Decorators and Designers. Please feel free to contact us via email or telephone.You can also send us swatches if you're matching your room decor. (As with all of our custom work, additional fees will apply.)

What types of images do you accept?

We can use digital images or hard copies. With digital images, larger images are much better than smaller ones.
Please make sure that all of your images are labeled with your name.

How do I get my images to you?

Digital images should be emailed to: images@myfirstsilhouette.com. Please mail your hard copies to:
My First Silhouette, 302 NW 150th Way, Vancouver, WA 98685. Your prints will be returned to you
with your order. Please make sure that all of your prints are labeled with your name.

What forms of payment do you accept?

We accept personal checks, money orders and payment through Paypal (including Visa, Mastercard,
American Express and e-checks.)

Will my final work of art look exactly as it does on my monitor?

We try to get the color as close as possible to what you see on your screen, but as computer monitors vary widely,
we cannot guarantee an exact color match.